SHIPPING

SUGOIKAWAII is one of the vendors based in Indonesia and it may be very far from where you are.

 
Shipment due Covid-19 Pandemic

We all know that this pandemic is not over. I'm sorry that lately all delivery has been interrupted and late.

So from that I made a new policy for the next delivery, which I actually started from last month. This policy will continue until an unspecified time until further news is received from the Indonesian Post office.

Currently the Indonesian Post office as an international shipping service provider is still implementing Pandemic status. This causes some of the delivery services they offer to be unavailable / closed until an uncertain time limit.
The services that are not available are:
> Registered Mail (this service is what I usually use)
> Postage stamps

and services that are only open / available are EMS (Express Mail Service) and Export Services (especially for packages over 10kg). And there was a cost adjustment at the Indonesian Post office.

Therefore, I am currently adjusting the delivery services available by the Indonesian Post office. I'm changing my multiple delivery service at this point.

So, for now I use the services of my partner in America as a forwarder to send and forward to all of you around the world. Therefore I am currently unable to provide a tracking number for your order.

Therefore, the costs listed in my shop are the costs that have been updated according to the costs from Pos Indonesia without a tracking number. Maybe for some of you it feels very expensive. The reason is because I live far away from you, namely Indonesia. But I do my best to keep international shipping costs competitive.


Then, how do I process your order?
I will explain below.

1. Every order that comes in I will immediately process and prepare it. But I will collect them all for 2 weeks.
2. After all the orders that come in for 2 weeks, I will send it to my partner in America in 1 package.
3. When the package arrives. My partner will sort all shipments and will make deliveries using local couriers available there.

I do this to reduce the cost of dispensing an uncertain shipment from the Indonesian Post office.
I apologize for the inconvenience. But I hope you can understand. I am very grateful for those of you who have always supported me until now. I hope this can all end soon and return to normal.

BEST REGARDS,
SUGOIKAWAII <3

Official Statement from Indonesian Post Office: Here..

Covid-19 Pandemicの出荷予定


私たちは皆このパンデミックが終わっていないことを知っています。最近、すべての配達が中断されて遅れて申し訳ありません。

そのため、先月から実際に開始した次の配信の新しいポリシーを作成しました。この方針は、インドネシアの郵便局からニュースが届くまで、不特定の時期まで続きます。

現在、国際配送サービスプロバイダーとしてのインドネシアの郵便局は、パンデミックステータスを実装しています。これにより、提供される配信サービスの一部が、不確かな時間制限になるまで利用不可/閉鎖されます。
利用できないサービスは次のとおりです。
>書留郵便(このサービスは私が普段使っているものです)
>切手

オープン/利用可能なサービスは、EMS(エクスプレスメールサービス)とエクスポートサービス(特に10kg以上のパッケージ)です。そして、インドネシアの郵便局でコスト調整がありました。

そのため、現在インドネシア郵便局が提供している配達サービスを調整しています。この時点で、複数の配信サービスを変更します。

そのため、今のところ、私はアメリカのパートナーのサービスをフォワーダーとして使用して、世界中のすべての人に送信および転送しています。そのため、現在、注文の追跡番号を提供することはできません。

したがって、私のショップにリストされているコストは、追跡番号なしのPos Indonesiaのコストに応じて更新されたコストです。多分それはあなたにとって非常に高価な感じです。その理由は、インドネシアから遠く離れているからです。しかし、私は国際的な輸送費を競争力のあるものに保つために最善を尽くします。


次に、注文をどのように処理しますか?
以下に説明します。

1.届いた注文はすべてすぐに処理して準備します。でも2週間は全部集めます。
2.すべての注文が2週間届いたら、アメリカのパートナーに1つのパッケージで発送します。
3.パッケージが到着したとき。私のパートナーはすべての貨物を仕分けし、そこで利用可能な地元の宅配便を使用して配達を行います。

これは、インドネシアの郵便局からの不確実な出荷を分配するコストを削減するために行います。
ご迷惑をおかけし申し訳ございません。しかし、私はあなたが理解できることを望みます。これまでずっと応援してくださってくださった皆様に心より感謝申し上げます。これがすべてすぐに終わり、正常に戻ることを願っています。

宜しくお願いします、
すごいかわい<3

インドネシア郵便局の公式声明:HERE

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Please note that some items on the store will be send separately using USPS, China Post, or other International Postal Service.

Below are shipping option directly from Sugoikawaii.

There are 4 option shipping option:

1. International Economic

International Economic, the cheapest option for shipping. International Economic shipping to destination address within 40-90 business days (not including Customs / Customs checking time). This option doesn't have tracking number, because it will be use stamps.

2. International Standard Shipping

Standard Shipping use Registered International Mail. Registered International shipping to destination address within 15-20 business days (not including Customs / Customs checking time), and every order has Tracking Number.

3. International Standard Plus

International Standard Plus, is a new shipping option from us to keep your order secure and safe. So, you don't need to worry if your order get lost or damage. 

International Standard Plus use Registered International Mail, shipping to destination address within 15-20 busines days (not including Customs / Customs checking time), and every order has tracking number.

With Intl. Standard Plus your order will get an insurance from Sugoikawaii.

4. Express Mail Service (EMS)

Express Mail Service (EMS). EMS shipping to destination address within 3-5 days (not including Customs / Customs checking time) and every order use EMS has Tracking Number. With EMS your order will get an insurance from Sugoikawaii.

 

To track your order:

1. Intl. Standard and Intl. Standard Plus Shipping with Tracking

The tracking number has 13 characters. Start with 'RR','xxxxxxxxx', 'ID' (e.g RR123456789ID). You can track your order on your National Postal website or EMS Indonesia(*Australia Postal cannot track International Registered Mail)

2. Express Mail Service (EMS)

EMS tracking number has 13 characters. Start with 'EE','xxxxxxxxx','ID' (e.g EE123456789ID). You can track your order on your National Postal website or EMS Indonesia or EMS Global Tracking

 

Shipping Issue to a several country:

We notice that some country cannot track or identify all package/mail sent with International Registered Mail. Regarding to this issue as we got many complain with Australia buyer, we manage to delete International Registered Mail to Australia. From now all package/mail to Australia only can use Express Mail Service (EMS). 
There is a reason why we do this. First of all we got many complain from Australia buyer that they still not get their order and cannot track their order. And the second, we're looking to solve this problem with Australia Post, and we found that Australia Post cannot track all package/mail that using: 

-International Registered Mail
-International Economy (Sea and Air)

More info: Answer - Australia Post